Refund and Cancellation Policy

Who bills you Islenord provides the software, product support and reports. For supported transactions, Stripe (including Link) acts as merchant of record: it takes the payment, calculates and remits supported indirect taxes, issues the receipt or invoice and appears on the payment transaction. Culture State decides refunds, and Stripe executes the financial transaction for an approved refund.

Free plan The Free plan requires no payment card and has nothing to cancel. Assessments are unlimited.

Renewals Paid plans are monthly or annual subscriptions. Both renew automatically until cancelled. Monthly subscriptions are charged in advance for each month; annual subscriptions are paid in advance for the full year. We give at least 30 days' notice before any price change.

Cancellation You can cancel at any time from your profile or by emailing contact@culturestate.fi. Cancellation takes effect at the end of the current paid period, after which the organization moves to the free plan. Cancellation prevents the next renewal, but it is not a refund request. You can also resume the subscription before the period ends.

Refunds · Payments are generally non-refundable once a billing period has begun. · Cancellation prevents the next renewal; unused time in the current period is not normally refunded. · Duplicate or incorrect charges are refunded in full. · Where service delivery fails materially and the fault cannot be resolved, the affected billing period may qualify for a refund. · Refund and cancellation are separate decisions: cancelling does not trigger a refund, and a refund does not end a subscription. · There is no general satisfaction or money-back guarantee.

How to request a refund Email contact@culturestate.fi with your organization name, the billing email used for the subscription, the charge date and a short reason.

Response times We reply within one business day in most cases, and always within three business days. Approved refunds are executed through Stripe; depending on your bank or card issuer the money appears in your account a few business days later.

Disagreements If you are unhappy with the outcome, tell us before raising a chargeback — we would much rather resolve it with you directly. Payment disputes are handled by Stripe as merchant of record.

Contact Islenord, private trader (Finnish yksityinen elinkeinonharjoittaja), Business ID 3650802-5, Mariabergintie 3 F 28, 02820 Espoo, Finland. Email: contact@culturestate.fi.