Terms of Service

Service provider Islenord, private trader (Finnish yksityinen elinkeinonharjoittaja), Business ID 3650802-5, Mariabergintie 3 F 28, 02820 Espoo, Finland. Registry record: https://tietopalvelu.ytj.fi/yritys/3650802-5. Contact: contact@culturestate.fi.

The service Culture State is an organizational culture assessment platform. It produces group-level results and reports based on anonymous survey responses. Islenord provides the software, product support, organization accounts, assessments and reports.

Business customers only The service is sold to businesses and other organizations only. It is not sold to consumers or for personal use. Before checkout the purchaser must provide the organization's legal name, a billing email and a billing country, and confirm that the purchase is made for a business or organization.

Purchaser authority Only a user holding the Owner role in the organization may purchase a subscription, and that user must be authorised to commit the organization to it. The purchaser confirms this authority at the time of purchase, and the customer organization is bound by the purchase.

Accounts and access The customer organization is responsible for managing its user accounts and for appropriate use of credentials. Accounts are personal.

Customer responsibilities The customer organization is responsible for informing its personnel about assessments and for keeping participation voluntary. The service must not be used to assess, monitor or identify individual employees, and results must not be used in an attempt to identify any respondent.

Use of results Reports are decision support. They are not individual evaluations and not medical, psychological or legal advice. The customer remains solely responsible for its employment, personnel and management decisions and for their lawfulness, regardless of the results produced by the service.

Pilot phase The service is in a pilot phase. Some capabilities are under development and may change. The service is provided as-is, without a guarantee of uninterrupted availability.

Subscriptions, billing periods and renewal Paid plans are monthly or annual subscriptions. Both renew automatically at the end of each period until cancelled. Monthly subscriptions are charged in advance for each month; annual subscriptions are paid in advance for the full year. The plan determines report depth, the number of users and the size of the organization structure. Assessments are unlimited on every plan.

Payments and merchant of record For supported transactions, Stripe (including Link) acts as merchant of record. Stripe operates the checkout, processes the payment, calculates and remits supported indirect taxes, issues the receipt or invoice, provides transaction-level payment support and handles fraud prevention and disputes. Islenord remains responsible for the service itself, its content and product support. Stripe's and Link's own buyer terms apply to the payment transaction in addition to these terms, and the charge may appear on the statement via Link. No assessment responses, participant information, OCHI or OCCI values, report findings, organization structure, Alignment data or Monitoring data is shared with Stripe or Link.

Prices and taxes Current prices are published at culturestate.fi/pricing, and the price valid at the time of subscription applies. Prices exclude VAT and other applicable taxes. Taxes are calculated and added at checkout based on the customer's billing location and tax status. The customer is responsible for the accuracy of the billing and tax details it provides. We notify customers of price changes at least 30 days in advance, and any change takes effect no earlier than the start of the next billing period.

Cancellation and resuming The customer can cancel a subscription at any time from the service's own settings. Cancellation takes effect at the end of the current paid period: the service stays available until then, after which the organization moves to the free plan. The customer may reverse the cancellation and resume the subscription before the end of that period, in which case it renews as normal with no interruption.

No general satisfaction guarantee The service carries no general satisfaction or money-back guarantee. Refunds are handled under the refund policy at culturestate.fi/refund-policy.

Failed payments If a subscription payment fails, the payment provider retries the charge according to its own process. If payment still does not succeed, access to paid capabilities may be suspended until payment is completed.

Intellectual property The service, the methodology and the report structure are the property of Islenord. The customer receives the right to use its own results and reports.

Limitation of liability Islenord's liability is limited to the amount paid for the service during the relevant contract period, unless mandatory law requires otherwise.

Termination and deletion of data Either party may terminate the agreement with the agreed notice period. After termination, organizational data is retained for the agreed retention period (24 months by default) and is then permanently and automatically deleted. Billing and accounting records are subject to their own statutory retention periods.

Support Product support: contact@culturestate.fi. We reply on business days. For matters concerning an individual payment transaction, Stripe also provides support as merchant of record.

Governing law These terms are governed by the laws of Finland. Disputes are resolved primarily by negotiation, otherwise by the District Court of Helsinki.